Where do you ship from? Will I have to pay for customs fees?
We ship our packages DDU (Duties Delivered Unpaid), and for some non-US countries additional import fees may need to be paid in order to release your order. Unfortunately we can’t be responsible to any additional import charges charged by your country’s import laws, and those are your responsibility to pay.
If you won’t pay the fees the order will return to us and you will be refunded the amount you spent less a $10 USD handling fee.
Why haven’t I received my tracking number yet?
It takes 2-4 days for our team to process your order. If you haven’t received an email with the tracking number after that time has passed please contact us via mail or DM us on Instagram we will personally update you on your shipment status.
I don’t like the item and I want a refund or an exchange, how can I do that?
You can return the item to one of the 3 listed addresses in the refund section.
Please provide us with a tracking number as soon as you can also specifying the adress you choose. If you send a note together with the package,with the details of your request and your order number the process will be way faster.
My tracking number isn’t working properly, what now?
Please allow a couple days for the tracking info to update after you receive it.
If that doesn’t solve the problem, contact us via email or DM us on Instagram.
I haven’t received an order confirmation yet but money was deducted from my account, what do I do?
Simply contact us on Instagram or via email we will recover your order number using your details and resend the order confirmation email.